Terms & Conditions
Booking & Cancellation Policy
We’re excited to train with you! To keep sessions running smoothly and to make sure every athlete has the opportunity to book time in the gym, please review our booking guidelines below.
Booking Sessions
Training sessions can be booked up to 10 days in advance of the scheduled session date. We always recommend reserving your spot early, as many sessions fill up quickly.
Cancellation Policy
Plans change — we get it!
If you need to cancel a session, you may do so up to 3 hours before the scheduled start time with no penalty. Your session credit will remain on your account and can be used to reschedule for a future date.
Cancellations made within 3 hours of the session will be considered a late cancellation, and the session credit will be counted as used.
No-Show Policy
If an athlete does not attend a scheduled session and does not cancel in advance, it will be treated as a late cancellation, and the session credit will be counted as used.
Refund Policy
All training sessions are non-refundable. Any approved adjustments will be issued as account credit only, which can be applied toward future sessions or programs.
SMS Messaging
SMS Messaging Terms & Conditions
By opting into SMS communications from Next Level Basketball Training (“Company,” “we,” “our,” or “us”), you agree to the following SMS Terms & Conditions.
1. SMS Program DescriptionSubscribers may receive recurring text messages related to:Training session remindersSchedule changes or cancellationsProgram registrationsCamps, clinics, and eventsMembership updatesBilling notificationsPromotions, discounts, and marketing offersMessage frequency varies based on participation and engagement.
2. User Opt-In You may opt in to receive SMS messages by:Completing website formsRegistering for programs or eventsSigning facility waiversChecking an SMS consent boxProviding verbal or written consentBy opting in, you authorize Next Level Basketball Training to send SMS messages using automated or manual systems.Consent is not required to purchase services.
3. Message & Data Rates Message and data rates may apply based on your wireless carrier plan. Charges are billed and payable to your mobile service provider.
4. Opt-Out & Unsubscribe You may opt out at any time by replying:STOP, END, CANCEL, UNSUBSCRIBE, or QUITAfter opting out, you will receive a final confirmation message. No further marketing messages will be sent unless you re-subscribe.
5. Help & Customer Support
For help, reply HELP to any SMS message.You may also contact us at:
Phone: (703) 643-9390
Email: contact@nxtlevelbball.com
Address: 8305 Merrifield Ave, Suite F, Fairfax, VA
6. Privacy & Data UseWe value your privacy.Information collected through SMS opt-ins is used for:Customer communicationScheduling & service updatesMarketing (if consented)We do not sell, rent, or share SMS consent or phone numbers with third parties for marketing purposes.For more information, please review our Privacy Policy.
7. Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.Message delivery depends on:Carrier network availabilityDevice compatibilityGeographic coverage
8. Eligibility & Minor ConsentBy subscribing, you confirm that you are:At least 18 years old, orA parent/guardian providing consent for a minor athlete
9. Changes to SMS TermsNext Level Basketball Training reserves the right to modify these SMS Terms at any time. Updates will be posted on this page with the revised effective date.Continued participation in the SMS program constitutes acceptance of any changes.