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Privacy Policy

Next Level Basketball (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our athletes, parents, guardians, and website visitors. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our website, register for programs, or communicate with us.

By using our website or services, you agree to the practices described in this policy.

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1. Information We Collect

We may collect the following types of personal information:

Personal Identification Information

  • Athlete name

  • Parent/guardian name

  • Email address

  • Phone number

  • Home address

Account & Registration Information

  • Session bookings and attendance

  • Program participation history

  • Membership details

  • Skill evaluations (if applicable)

Billing & Payment Information

Payments are processed through secure third-party payment processors. We do not store full credit card numbers on our servers. Information collected may include:

  • Billing name and address

  • Last four digits of payment method

  • Transaction history

Emergency & Health Information

When voluntarily provided:

  • Emergency contacts

  • Medical notes relevant to participation (allergies, injuries, etc.)

Website & Device Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on site

  • Cookies and usage data

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2. How We Use Your Information

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We use collected information to:

  • Schedule and manage training sessions

  • Process payments and memberships

  • Communicate program updates and reminders

  • Track athlete attendance and development

  • Provide customer support

  • Improve our programs and website experience

  • Send promotional offers and announcements

  • Maintain facility safety and operations

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3. How We Share Consumer Data

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Next Level Basketball does not sell, rent, or trade personal information to third parties for marketing or profit.

No personal information, mobile number, or messaging consent information will be shared with third parties or affiliates for marketing or promotional purposes.

We may share information only in the following circumstances:

Service Providers

We use trusted third-party vendors for:

  • Scheduling software

  • Payment processing

  • Email and SMS communications

  • Website hosting

  • CRM and business operations

These providers may access limited data only to perform services on our behalf and must maintain data security.

Coaches & Staff

Relevant athlete information may be shared internally with coaches and staff for:

  • Attendance tracking

  • Training development

  • Skill assessments

  • Safety supervision

Legal & Safety Obligations

We may disclose information if required to:

  • Comply with legal processes

  • Respond to lawful requests

  • Protect athlete or staff safety

  • Enforce our policies

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4. Communications & Marketing

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We may send:

  • Booking confirmations

  • Session reminders

  • Program announcements

  • Promotions and discounts

  • Facility news

You may opt out of marketing emails at any time by:

  • Clicking “Unsubscribe” in emails

  • Contacting us directly

Operational messages (booking confirmations, safety notices, etc.) are not marketing and cannot be opted out of while actively enrolled.

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5. Cookies & Tracking Technologies

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Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Analyze traffic and usage

  • Remember user preferences

You can adjust cookie settings through your browser. Disabling cookies may impact website functionality.

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6. Data Security

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We implement reasonable administrative, technical, and physical safeguards to protect personal information, including:

  • Secure payment processing

  • Password-protected systems

  • Limited staff data access

  • Encrypted third-party platforms

While we take precautions, no system can guarantee absolute security.

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7. Children’s Privacy

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Because our services involve youth athletes, we collect information from minors only with parent or guardian consentduring registration.

If you believe a child has provided personal information without parental consent, please contact us so we can remove the data.

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8. Data Retention

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We retain personal information only as long as necessary to:

  • Provide services

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

Inactive account data may be deleted or anonymized over time.

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9. Your Privacy Rights

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You have the right to:

  • Request access to your personal data

  • Update or correct account information

  • Request deletion of your data

  • Opt out of marketing communications

To make a request, contact us using the information below.

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10. Third-Party Links

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Our website may contain links to third-party platforms (scheduling software, social media, etc.). We are not responsible for the privacy practices of those external sites.

We encourage reviewing their privacy policies separately.

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11. Policy Updates

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We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Continued use of our services after updates indicates acceptance of the revised policy.

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